Shipping policy

Shipping Policy

Thank you for visiting and shopping at Sands Made. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipping rates & delivery estimates
We offer free shipping Australia wide

Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please contact us directly if your order is time critical.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Sands Made is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Sands Made is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We ship to most countries with rates calculated on checkout.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.